I recently worked with Esher Fireplaces to renovate the gas fireplace in my living room, which has a beautiful old wooden mantel. The project had its challenges, but from the first home visit to the quote, and chimney cleaning to the installation, Paul and Sue were incredibly helpful, responsive, and quick to understand my needs and suggest the right item. I had spoken with other companies too, but Esher Fireplaces stood out with their customer-focused attitude, fair pricing, and problem-solving approach. The installation team was excellent—clean, careful, and made the whole process stress-free. Now I’m looking forward to using my fireplace during the colder months. Most importantly, I trust that they’ll be there if I need any support in the future. That kind of aftercare makes all the difference. I’m really happy I chose to work with EsherFireplaces, highly recommend.

Paul and Sue couldn’t have been more helpful. Particularly Paul given that we have a very complex flue which required an innovative solution to achieve a decent fire. After a couple of supply disappointments Paul came up trumps with a lovely option. Sadly it’s almost summer so will have to wait a while to appreciate it fully. Given that I was so disappointed not to be able to have an open fire due to the flue system, with Paul’s help we have achieved a good alternative.

An excellent and professional service from start to finish. We decided to convert our gas fire to electric and Paul was very helpful making the choice. Sue kept us in touch regarding dates and installation was smooth and efficient. Very pleased with our new electric fire which looks good and we can just have the flames on without using the heat which is much more cost and environmentally effective.

I am delighted with my new fireplace fitted by Esher Fireplaces. Both Paul and Sue were extremely helpful throughout the process. The fitters did an amazing job with no need for redecoration of any sort and no mess left behind. I would thoroughly recommend this company.

Excellent service from start to finish. Paul needed to be creative with fitting our new flue and worked really closely with our builders at an early planning stage. Sue always kept us up to date and the installation went without a hitch. A big thank you and I would thoroughly recommend.

Esher Fireplaces have given us excellent service and would recommend them! Thank you owners and staff.

We had a beautiful fireplace fitted by Esher Fireplaces. We had a certain gap for the fireplace and they managed to find something to fit it perfectly. The installers did a great job, really quick and no mess! It looks great and we are really happy with it. Highly recommended Esher Fireplaces.

We received an excellent service from Esher Fireplaces from start to finish. Paul was helpful, informative and not pushy at all. The whole fireplace was installed in one morning by skilled, polite fitters with no mess or bother. The finished product look splendid and we are very pleased.

Esher Fireplaces have just completed our new dining room fireplace. They have removed an old coal-effect gas fire, fitted a new slate stove chamber along with an Edwardian surround and installed a Bassington Eco wood burning stove in Oxford Grey enamel. From organising the very first site visit to completion, their service has been efficient and friendly. Paul’s advice and guidance was really helpful to choose the best products, and he was very patient with all my questions. On confirming we would proceed, we were given a schedule for each part of the work, on dates which suited us, and which proceeded exactly as planned. The two gentlemen who removed and replaced the hearth, chamber and surround were skilled and took great care to avoid damage to the surrounding chimney breast. They were very tidy, cleaning up as they worked so that unbelievably there was hardly any dust despite this being a potentially messy job. Similarly the team who fitted the wood burning stove and chimney liner were clearly expert in their field and gave helpful aftercare advice. The rubbish from the project was collected this morning again with consideration and courtesy. Sue was always helpful on the phone when making appointments and I believe is the mastermind of the efficient scheduling. We lit the fire for the first time this morning and it is working brilliantly, with great adjustability from the air controls. We are now really looking forward to some cozy feasts in here over Christmas. We are extremely pleased with the workmanship, products and service, and would unreservedly recommend Esher Fireplaces to other potential customers.

Exceptional experience from start to finish. Very informed team and great customer experience. From start to finish, including a visit at our home, selecting the new gas stove and installation, was less than 3 weeks. Truly remarkable and very fairly priced ! Would highly recommend!

Outstanding customer service and high quality installation. Esher Fireplaces did a fantastic job installing a wood-burner for me. The install turned out to be much trickier than first thought due to the construction of my house, but the problems were overcome thanks to their professionalism and expertise, and a really lovely finish achieved. The burner works perfectly and looks great. Esher Fireplaces were responsive, customer-focussed, and kept me constantly updated. A really great company, I would thoroughly recommend.